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Contact
Delivery
Payment
Contact Us
Contact

Our customer service can easily and quickly help you with any questions regarding the products, your order and available payment options through the telephone or online. Contact us by phone during office hours or online 24/7.

You have a question? Contact us!

 

Contact us

Store:

H-1071 Budapest Dembinszky street 29.

Our 100m2 store and display awaits customers from monday to saturday. The qualified service department is available from monday to friday.

Opening hours:

  • Monday: 10 - 18h
  • Tuesday: 10 - 18h
  • Wednesday: 10 - 18h
  • Thursday: 10 - 18h
  • Friday: 10 - 18h
  • Saturday: 10 - 18h


Telephone: +(36) 30 53 91 377

Fax: +(36) 1 275 48 96

E-mail: ugyfelszolgalat@rollers.hu



Szolgáltató adatai

 

Company name / Name:
PiCar Szállító és Szolgáltató Kft.
Address:
Dembinszky street 29., Budapest, 1071, Hungary
Phone number:
+(36) 30 53 91 377
Fax number:
+(36) 1 275 48 96
Shop name:
Rollers.hu
Tax number:
10469679-2-43
EU VAT number:
HU10469679
Company registration number:
01-09073118
Bank account number:
HU63 1040 1093 0001 4750 0000 0009
Contact person name:
Customer Service
Contact person´s phone number:
+(36) 30 53 91 377
Contact person´s e-mail address:
support@rollers.hu
Delivery

DELIVERY INFORMATION

In case of personal receipt, you can take over the ordered product from our colleagues in our shop in Budapest, only in opening hours. On personal receipt, there is a possibility to claim free-of-charge assembly for whole sports equipment.

RECEIPT OF GOODS WITH COURIER SERVICE

When choosing GLS ParcelShops or home delivery, we hand over the product prepared for delivery to our logistics partner on that same workday, if the order happens before 2 p.m. and the product is in stock.

We send a notifying e-mail, in which the tracking number ordered to the parcel is contained, about the handover to GLS. After this, GLS can answer the arising questions. Help is provided on the following phone number, on workdays between 7 a.m. to 8 p.m. referring to the tracking number:

Web: https://gls-group.eu/HU/hu/csomagkovetes

Phone: +36 1 802 0265

Mobile: +36 20 890-0660

In case of an unsuccessful delivery, the delivery person leaves a message concerning the parcel in a visible place. After two unsuccessful deliveries and getting into contacts, the parcel returns back to our warehouse.

Check your parcel in the presence of the delivery person. If you have ordered several products, there is a chance that the smaller parts are in the box of a bigger parcel, ensuring the safe and effective delivery of the ordered products.

If you choose the option of cash on delivery payment, then you have to pay to the delivery person. Payment is possible with cash or debit card (payment with debit card is only available in Hungary). Please, choose cash payment only if you can take over the parcel personally and can pay the fee to the delivery person.

We contact you in e-mail when the order is closed. This happens when the parcel reaches its destination.

Payment
Cash on delivery
+ 1,06 €

Available transport types with this payment method:
- GLS Courier Service
Credit card payment with BARION
Convenient and secure online payment is provided by Barion Payment Zrt., MNB approval number: H-EN-I-1064/2013. Your credit card information will not reach our store.
A kényelmes és biztonságos online fizetést a Barion Payment Zrt. biztosítja, MNB engedély száma: H-EN-I-1064/2013. Bankkártya adatai áruházunkhoz nem jutnak el.
PayPal
Handling fee: +5%

With this payment method we will redirect the customer to the PayPal system. There you may use your credit card or an existing PayPal account to pay for your order. You have to enter your credit card details on the PayPal surface in every cases so that those do not reach the merchant under any circumstances.
Accepted credit cards: Visa (some Electron cards also), EC / MC embossed cards.
paypal
Bank transfer (pre-pay)
Free of charge

Available transport types with this payment method:
- Personal pickup in our store
- GLS Courier Service

 

Payment options on rollers.hu

Helyszíni Készpénzes és Bankkártyás fizetés

ONSITE PAYMENT WITH CASH OR CREDIT CARD

Available currencies: Ft, EUR

Orders placed on our website with credit card payment can be take over only after succesfull payment. Our online credit card payment provides is K&H Bank. Contactless payment via MasterCard® PayPass ™ or Maestro® PayPass ™ is also available at our store.

Additional handling fee: None

Helyszíni Készpénzes és Bankkártyás fizetés

BANK TRANSFER (PRE-PAY)

Available currencies: Ft, EUR, RON

At order placement, an invoice will be sent via e-mail (confirming the order) to the e-mail address you provided at registration. The mail contains all the details required for the transfer and the order number, which should be indicated at the comment field of the order. The bank transfer processing time is 1 business day. (4 hours on workdays)

Additional handling fee: None

Helyszíni Készpénzes és Bankkártyás fizetés

CASH ON DELIVERY

Available currencies: Ft, EUR, RON

Cash on delivery is only available for domestic and Romanian shipments; the cost of the parcel and delivery have to be paid to the courier upon receipt of the parcel.

For GLS courier payments, the following credit card payments are possible: MasterCard and Visa Classic (embossed credit cards), Maestro and Visa Electron* (non embossed credit cards).
Payment via credit card in case of 'delivery to a parcel point' is depending on the contracted partner, but it isn't always guaranteed.

Additional handling fee: 350 Ft

Bank information

HUF bank account:

Kereskedelmi és Hitelbank

Bank account number: 10200878-31510811-00000000
IBAN: HU96 1020 0878 3151 0811 0000 0000

BIC (SWIFT) code: OKHBHUHB

EUR bank account:

Kereskedelmi és Hitelbank

Bank account number: 10401093-00014750-00000009
IBAN: HU63 1040 1093 0001 4750 0000 0009

BIC (SWIFT) code: OKHBHUHB

RON bank account:

OTP Bank Romania

IBAN: RO79 OTPV 3300 0088 1225 RO01
BIC (SWIFT) code: OTPVROBU

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